Support
Troubleshooting
Common issues and their solutions
If you’re getting authentication errors:
- Check if your API key is valid
- Ensure you’re using the correct authorization header format
- Verify you’re using the correct base URL for the endpoint
Common file upload problems:
- File size exceeds limit
- Unsupported file format (e.g., .doc instead of .docx)
- Missing required parameters
- Vision/OCR not enabled for image processing
If you’re hitting rate limits:
- Implement exponential backoff
- Consider upgrading your subscription
- Optimize your request patterns
- Cache responses where appropriate
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